From September 9-27, we are asking all of our clinical employees, physicians, and non-clinical workers who support patient care to complete the Canadian Patient Safety Culture Survey. This survey is administered through Accreditation Canada and measures Sinai Health’s ability to create an environment that is supportive of patient safety in all areas, and across Mount Sinai Hospital and Bridgepoint Active Healthcare.
In anticipation of this survey, we spoke to a cross-section of our people from different disciplines across Sinai Health to ask them their thoughts on building a workplace culture that supports patient care and encourages our colleagues to create the safest environment possible.
“When I work with trainees, I share my own experiences – both when I was new to the job, and now as an experienced physician. Rather than feel shame and embarrassment, I encourage them to speak up and disclose medical errors, so that we can address the challenge that contributed to making an error, and make sure we can all learn from it.”
“To create a just culture and a culture of patient safety, we ask the question: ‘What was missing in the system that allowed this error to happen?’ We don’t ask: ‘who is at fault?’”
“Everyone on my team works together and stays in constant communication so we can ensure that patients are safe, and feel safe, when they are vulnerable. If a problem arises, we know we can talk to our managers about it so that we can all address the situation together.”
“Every month, physicians and nurses working on Labour and Delivery meet and learn together, sharing information about how to fill out safety reports and what reports have come through since we met last. It’s more work to fix a system that may have contributed to an error than it is to just blame a person for a mistake – but it is definitely worth it, and benefits everyone in the long run.”
“When it comes to discussing safety – everyone has a role to play. The more contributions we have, whether they are new to the team or have decades of experience, the more solutions we can come up with to ensure our patients are experiencing a safe environment for their care.”
“Patient safety is everyone’s responsibility. As nurses, we encourage patients and families to participate in safety assessments. This means we all work together as a team, and we all feel comfortable sharing ideas to keep patients safe.”